Privacy Policy

Jalap Aluminium Fabricators Pvt. Ltd. ("JAF", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our customers, visitors and users of our website.

This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, request a quotation, place an order, make a payment, or use our products and services.

1. Information We Collect

Depending on your interaction with JAF, we may collect the following information:

• Full name
• Company or organization name, where applicable
• Mobile number
• Email address
• Billing and delivery/site address
• Product and quotation details
• Order and transaction information
• GST details, where applicable
• PAN details, where applicable
• Installation and service-related information
• Information voluntarily provided by customers through forms, emails or other communication channels

For business verification, accounting, taxation or legal compliance, JAF may request relevant business documents or information such as GST registration details, PAN details and other required information. Such information is used only for legitimate business, verification, accounting and compliance purposes.

2. How We Use Your Information

Information collected by JAF may be used for the following purposes:

• To respond to customer enquiries
• To prepare and provide quotations
• To process and manage customer orders
• To process payments and confirm transactions
• To manufacture products according to approved specifications
• To coordinate delivery and transportation
• To coordinate installation and handover
• To provide customer support and after-sales services
• To maintain business and transaction records
• To comply with applicable legal, taxation and regulatory requirements
• To improve our website, products and services
• To prevent fraud, misuse or unauthorized activities

3. Payment Information

JAF may provide online payment facilities through third-party payment gateway providers such as Razorpay or other authorized payment service providers.

Payment information such as card details, UPI credentials, banking credentials or other sensitive payment information may be processed directly by the applicable payment gateway.

JAF does not intentionally store complete card numbers, CVV numbers, UPI PINs, passwords or banking credentials on its own website servers.

Payment processing is subject to the applicable terms, privacy policies and security practices of the relevant payment service provider.

4. Sharing of Information

JAF does not sell or rent customer personal information for commercial purposes.

Information may be shared with trusted third-party service providers only when reasonably required to provide our services, process transactions or meet legal obligations, including:

• Payment gateway and payment processing providers
• Delivery and transportation service providers
• Installation and service partners
• Website hosting or technical service providers
• Professional, legal, accounting or taxation service providers
• Government authorities where legally required

5. Data Security

JAF takes reasonable administrative, technical and organizational measures to protect customer information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security of information transmitted through the internet.

6. Cookies and Website Usage Information

Our website may use cookies or similar technologies to improve website functionality, security and user experience.

Cookies may help us understand general website usage and improve the performance and functionality of our website.

7. Customer Communication

When you provide your contact information to JAF, we may contact you through phone calls, email, SMS or WhatsApp regarding:

• Enquiries and quotations
• Order confirmation
• Payment confirmation
• Delivery and dispatch
• Installation scheduling
• Service and warranty matters
• Other matters directly related to your order or enquiry

8. Data Retention

JAF may retain customer information for as long as reasonably necessary for providing services, maintaining business records, accounting, taxation, legal compliance, dispute resolution and after-sales support.

When information is no longer required for legitimate business or legal purposes, it may be deleted or securely disposed of where reasonably practicable.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment gateways and other external services.

JAF is not responsible for the privacy practices, content or security of third-party websites or services.

Customers are encouraged to review the privacy policies and terms of third-party websites before providing personal information.

10. Children's Privacy

Our website and services are intended for general business and customer use and are not specifically directed toward children.

We do not knowingly request unnecessary personal information from children.

11. Customer Rights and Requests

Customers may contact JAF regarding their personal information, including requests for clarification, correction or other privacy-related concerns, subject to applicable law and legitimate business requirements.

JAF may request reasonable verification before processing a request relating to personal information.

12. Changes to This Privacy Policy

JAF may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legal requirements.

Any updated Privacy Policy will be published on this page with the revised effective date.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.