Cancellation & Refund Policy

1. Order Cancellation

Customers may request cancellation of an order by contacting JAF through the official contact details provided on this website or through official written communication.

Cancellation requests will be reviewed according to the status of the order, payment received and fabrication stage.

2. Cancellation Within One Month

If an order is cancelled within one month from the date of order confirmation, 10% of the advance payment may be deducted as per the agreed order terms.

The remaining eligible amount, if any, will be considered for refund according to the applicable terms.

3. Cancellation After 30 Days

If an order is cancelled after 30 days, a deduction of 25% of the total amount may apply as per the agreed quotation/order terms.

Any eligible refund will be calculated after applicable deductions and outstanding charges, where applicable.

4. Cancellation After Fabrication Begins

Once fabrication of customized windows, doors or related products has commenced at the JAF factory, the order will generally not be eligible for cancellation.

This is because the products are manufactured specifically according to the customer's approved measurements, specifications, drawings and requirements.

5. Customized Products

JAF products are generally customized according to customer-approved dimensions, specifications and designs.

Therefore, cancellation, refund or modification requests may be subject to the stage of fabrication, material procurement and other costs already incurred by JAF.

6. Design Changes After Order

Any change in design, dimensions, specifications or other requirements after the order has been finalized may result in additional charges.

Where fabrication has already commenced, requested changes may be treated as a new order or additional requirement.

7. Advance Payment

As per the applicable quotation terms, 65% of the total payment is required as advance payment along with the work order.

The remaining 35% is required before the material is dispatched.

8. Refund Eligibility

Refund eligibility will depend on the applicable cancellation terms, order status, fabrication stage, payments received and any applicable deductions or charges.

Refunds will only be processed for amounts determined to be eligible after applicable deductions and adjustments.

9. Refund Processing

Where a refund is approved, JAF will process the eligible refund using the applicable payment method or through the payment channel used for the transaction, wherever applicable.

The actual time taken for the amount to reflect in the customer's account may depend on the bank, card issuer, payment gateway or other financial institution involved in the transaction.

10. Payment Gateway Transactions

Payments made through online payment gateways may be subject to the processing procedures and applicable terms of the payment gateway and financial institution.

In case of a successful refund initiated by JAF, the customer may need to wait for the payment provider or bank to complete the refund process.

11. Non-Refundable Charges

Any applicable cancellation deductions, fabrication costs, material procurement costs, transportation, storage, installation or other charges already incurred may be deducted before determining the final refundable amount.

12. Dispatch & Delivery

Once the material has been dispatched according to the agreed order terms, cancellation may not be accepted unless specifically approved by JAF.

Any applicable transportation, storage or other charges may be considered while processing an approved cancellation or refund.

13. Customer-Provided Information

Customers are responsible for providing correct contact details, billing information, measurements, specifications and other required information.

Delays or additional costs arising from incorrect information provided by the customer may not qualify for a refund.

14. Order Confirmation

An order shall be considered confirmed once the required documents, specifications, approvals and applicable advance payment have been received and accepted by JAF.

15. Refund Request

Customers requesting cancellation or refund should contact JAF through the official contact details mentioned below.

The customer may be required to provide order details, payment information and other information necessary to verify the transaction.